Customer Service Representative - ASUS (Tegal, Jawa Tengah)

Join ASUS, a global leader in technology innovation, as a Customer Service Representative in Tegal, Jawa Tengah. This is your opportunity to deliver exceptional support to customers while building a rewarding career in a dynamic, fast-paced environment. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. Our office in Tegal is a vibrant hub of innovation, where your contributions will directly impact our customers' experience.

At ASUS, we are committed to providing top-notch customer service. As a Customer Service Representative, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. You will have the chance to work with the latest technology and collaborate with a diverse team of professionals. This role offers a unique blend of technical and customer service skills, making it an ideal career path for those looking to grow in a tech-driven environment.

We are looking for a Customer Service Representative who is passionate about technology and customer service. This role is perfect for someone who enjoys helping others and has a knack for problem-solving. If you are ready to take on this exciting challenge, we invite you to apply and be part of the ASUS family in Tegal.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and live chat, ensuring prompt and professional responses.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Provide technical support to customers, utilizing ASUS products and services.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Participate in training programs to stay updated with the latest ASUS products and services.
• Monitor and improve customer service metrics to enhance service quality.
• Contribute to the team's success by maintaining a positive and professional demeanor.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a tech-related industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and multitasking abilities.
• Proficiency in using CRM software such as Salesforce or Zoho.
• Familiarity with basic technical support and troubleshooting.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in a related field is a plus.
• Fluency in both English and Indonesian languages is a must.

🛠️ Keahlian

Lowongan Terkait