Level 1 Service Desk Analyst - Bali, Indonesia

Kickstart or advance your IT support career with HCLTech in the tropical paradise of Bali, Indonesia. As a Level 1 Service Desk Analyst, you'll be the first point of contact for our clients' IT issues, providing swift and effective solutions while enjoying the unique work-life balance that Bali offers.

Join a dynamic team at HCLTech and be part of a global company that values innovation and employee well-being. In this role, you'll use industry-standard tools like ServiceNow, Jira, and Confluence to manage and resolve IT incidents, ensuring minimal downtime for our clients.

📋 Tanggung Jawab Pekerjaan

• Provide first-level IT support to internal and external clients, resolving hardware, software, and network issues promptly.
• Document and track all incidents using ServiceNow, ensuring accurate and up-to-date records.
• Collaborate with other IT teams to escalate complex issues and provide updates on incident resolution.
• Conduct regular system checks and maintenance to prevent potential issues.
• Train and mentor junior staff on basic IT support tasks.
• Participate in on-call rotations to ensure 24/7 coverage for critical incidents.
• Stay updated with the latest IT trends and technologies to provide the best possible support.
• Contribute to continuous improvement initiatives to enhance our service desk operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Proven experience with ServiceNow, Jira, and Confluence.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with networking concepts and protocols.
• Excellent communication and problem-solving skills.
• Ability to work efficiently under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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